Terms & Conditions

1. About Us

These terms and conditions apply to the use of this website and to the purchase of products from Elder & Thorn Limited.

Business name: Elder & Thorn Limited
Email: contact form
Registered office: 29 New Road, SG3 6LA, GB
Company number: 16448231

2. Acceptance of These Terms

By using this website, placing an order, or otherwise engaging with our services, you agree to be bound by these terms. If you do not agree, do not use the website or place an order.

3. Eligibility

You must be legally capable of entering into a binding contract to place an order on this website.

4. Product Information

We take reasonable care to ensure product descriptions, images, pricing, and availability information are accurate. However:

• colours may vary depending on your screen settings;
• packaging may change from time to time; and
• minor variations may occur where they do not materially affect the product.

5. Orders

When you place an order, you are making an offer to buy goods from us. An automated order confirmation does not mean your order has been accepted. A contract is formed only when we accept the order and dispatch the goods.

We reserve the right to refuse or cancel orders, including where:

• a product is unavailable;
• there is an obvious pricing or description error;
• we suspect fraudulent activity; or
• we are unable to fulfil the order for legitimate operational reasons.

If payment has already been taken for an order we cannot fulfil, we will issue a refund.

6. Prices and Payment

All prices are shown in pounds sterling (£). Prices and delivery charges are as displayed on the website at the time of your order.

Payment must be received in full before dispatch unless we agree otherwise in writing.

7. Delivery

Delivery estimates and related information are set out on our Delivery & Returns page, which forms part of these terms.

8. Cancellations, Returns, and Refunds

Your rights relating to cancellation, returns, faulty goods, and refunds are set out on our Delivery & Returns page and under applicable consumer law.

9. Your Responsibilities

You agree not to:

• use the website unlawfully or fraudulently;
• interfere with the security or operation of the website;
• attempt to gain unauthorised access to our systems; or
• submit false, misleading, or inaccurate information.

10. Intellectual Property

All content on this website, including text, graphics, logos, product descriptions, photographs, design, and layout, is owned by or licensed to Elder & Thorn Limited and is protected by intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, or exploit any content without our prior written permission, except as permitted by law.

11. Website Availability

We do not guarantee that this website will be uninterrupted, secure, or error-free. We may suspend, withdraw, or change all or part of the site without notice.

12. Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of statutory rights.

Subject to the above, we are not liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity arising from use of the website or purchase of goods, except where such limitation is not permitted by law.

13. Events Outside Our Control

We are not responsible for delay or failure to perform obligations where caused by events beyond our reasonable control, including courier disruption, natural events, power outages, supply chain disruption, strikes, or internet failures.

14. Privacy and Cookies

Our use of personal data is explained in our Privacy Policy. Information about device technologies and notices is set out there and in our cookie notice.

15. Changes to These Terms

We may update these terms from time to time. The version published on the website at the time of your order will apply to that order.

16. Governing Law and Jurisdiction

These terms are governed by the law of England and Wales, and any dispute shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory law in your place of residence provides otherwise.

17. Contact

For questions about these terms, contact us via our contact form.